mobileNXT
mobileNXT consists of three primary components: the ‘mobileNXT backoffice’, the ‘mobileNXT mobile app’ and the ‘Customer app’.
mobileNXT backoffice is a modern web application which consists of different modules that provide information and maintenance features for a variety of users. This web application is primarily intended for planners, team leaders, dispatchers and transport managers within an organisation. The web application provides real-time and detailed insight into the progress of planned routes and the registered results. In addition, the user is actively informed of possible delays, incidents and exceptions.
The second component of mobileNXT is the mobile app. Like the web application, the app offers various features that are specifically aimed at users who are working in the field. The application is fully integrated with mobileNXT backoffice and shares the same common technological components.
The customer app is the third component that allows recipients to check the status of their shipments and to register returns. This app is available in AppStore. The app has a platform-independent set-up and can be used on consumer devices (including Apple iPhone, Samsung Galaxy, Sony and Huawei) as well as on industrial systems (including Honeywell, Zebra and M3).
Features mobileNXT backoffice
Route manager
Route Manager provides planners with a concrete image of all routes, with a focus on transparent information on any deviations and exceptions. The overview of the planned stops provides more insight into the current status of a stop and any major deviations/exceptions as compared to the planning. Filtering by date, route ID or driver provides the user with an instant overview of the current status of the routes. By expanding a route, the user gets an overview of all planned stops of a route. This also shows the most recent status. See figures 1 to 4 below.
The result of a registration of an activity of the type ‘Proof of presence’ (presence of driver via a location barcode) provides the planner with information about the location, date and time. The result of a registration of an activity of the type ‘Form’ shows all answers entered by the driver. The activity ‘Delivery’ shows the status of the goods to be delivered. All exceptions that are registered can be queried from the mobileNXT backoffice. Depending on the exception, the information shown will include, among other things, the route information, stop information, activity information and GPS location.
mobileNXT also has a standard module for viewing the current position of all mobileNXT users in Google Maps. The module also shows the time, current speed, name, a photo, and the route reference. In addition, the module shows the planned as well as the actual route taken. See figures 5 and 6 above.
Management by exception
As soon as an issue occurs with regard to a shipment, activity or planning, the backoffice receives an alert. This alert contains a short description of the problem, allowing a backoffice employee to immediately resolve the issue.
Mobile forms
Many companies have a need to make their work as paperless as possible. Digital forms are the solution for this. mobileNXT comprises a module for mobile forms that does not involve any complex and costly IT-projects. mobileNXT allows employees to design forms (without requiring any IT skills) and have them exported and imported from a mobile device. Using real-time data ensures that results are immediately visible in the mobileNXT web application. The manager of the forms can create new forms when necessary. These forms can optionally be linked to an activity in the driver’s distribution process.
Features mobileNXT mobile app
Deliver your promise
After planning the orders and sorting the shipments to the right routes and in the right order, the shipments are loaded. Once completed, the actual process of picking up and delivering the shipments starts. It is important to receive progress information of the realisation at all times. The organisation wants to know in real time where the drivers are and what they are doing. During the realisation, things can go wrong and deviations from the planning can occur. Immediate insight in order to support correct decision making is crucial in this context. This allows any deviations to be remedied and handled quickly and correctly. Insight into the shipments, returns and driver activities are required to allow the organisation to be in control, from loading the vehicle to delivery to the customer, and to live up to promises made and even to exceed the customer’s expectations. The following figures provide a step by step overview of the process flow and the related activities.
Loading, delivery & pick up
The Loading, Delivery & Pick Up feature is used to support and check these processes. During loading, the driver is informed about the total number of shipments and load carriers to be loaded. A scanner is used to ensure that the correct items are loaded. This process registers the date and time and the GPS position. A similar activity exists for delivery and collection of shipments.
mobileNXT makes the delivery and collection of products and packaging much easier. After all, quantities are known in advance and can, therefore, be planned. The user can simply increase or decrease the quantities in the list of products and/or packaging. In some processes, such as the delivery and collection of products, it is desirable to enter a digital signature to confirm receipt or issue of goods.
Exceptions & Notifications
When irregularities occur, the driver can register exceptions during the process. This is possible on four levels:
- Route;
- Stop;
- Activity;
- Item (load carrier/shipment carrier/parcel).
All exceptions are sent to the backoffice in real time, where the information can be viewed by a planner.
At a number of points in the logistics process a notification can be sent, for example a text message or e-mail that is sent when the expected arrival time at the customer’s address is within the next couple of hours.
Features mobileNXT
Customer app
Customer focus
OrangeNXT makes customer apps available to customers for a variety of purposes. Examples are the following applications:
- An app for recipients of shipments. This app can be used to monitor the creation and status of the shipment, and to provide feedback on the service.
- An app for engineers and installers. This app basically works as a customer portal for employees in the field. The employee is given an overview of the shipments en route, and the app can also be used to create return shipments. In addition, employees can specify their current location as the delivery location.
OUR
PARTNERS
