The no. 1
mobileNXT is a ‘pocket-sized office’ for field service engineers, logistics staff, parcel delivery services and auditors that enables field staff planning, as well as location and order status tracking – all in real-time. You can add queries to orders to collect even more data, and use your preferred channels to inform your customers and your own organisation. In other words: an efficient mobile workforce that acts as the eyes and ears of your business!
Get the most out of your mobile staff
While most mobile staff have already gone digital and often use an app designed for a specific purpose, mobileNXT combines every possible feature, to cater to every possible stakeholder, in a single platform: an app for mobile staff (service engineers, drivers, etc.), a web application for the client, an app for the recipient of a service or parcel… With all its added functionality, mobileNXT offers a comprehensive solution that increases and improves workforce planning and efficiency.
Examples include:
- a planning board with intelligent optimisation algorithms;
- a self-service portal where customers can place orders, register returns and report incidents;
- sending notifications and tracking your order status online;
- mobile forms for every possible type of registration;
- a control tower where the client (the planner, for instance) can monitor progress and exceptions.
Four easy steps towards a mobile workforce
Auditors, drivers and service engineers alike all follow the same four-step operating process, which we have digitised in mobileNXT:
2. Planning en dispatch
A planner can be assigned to allocate tasks to staff manually; however, for more complex planning of orders that require certain staff members’ specific knowledge or where a large number of orders and/or staff are involved, we can provide a fully automated solution using smart algorithms to create the most effective planning system. This will, ultimately, be far more efficient – in terms of both time and mileage.
3. The perfect process
Digitise all your processes for orders, forms and planned deliveries by sending your employees push notifications through the app. Mobile staff can confirm a delivery to a customer, and add a note, photo or video, by simply scanning a barcode or entering their precise location, all through a fully automated process. The app also has a chat feature that allows mobile and back-office staff to connect in a secure environment.
4. Monitoring and adjustment
Back-office staff can track processes in real time on a dashboard that provides them with proactive data on any changes in delivery times. The data is continuously updated based on various resources, including external data such as traffic forecasts. Planners can use this information to update the planning either manually or through a fully automated process.
A digital solution
We developed a digital solution for beer brand Bavaria’s distribution chain to digitise the entire distribution network and allow them to monitor their processes in real-time.
Drivers can now view their driving route directly on their smartphone and confirm a delivery to a customer with a simple tap on the screen. If a driver is delayed due to heavy traffic or any other unforeseen circumstances, the customer is notified accordingly and the new arrival time is recalculated in real time.
Managing maintenance activities
Engie UK and Engie Belgium use OrangeNXT to manage their maintenance operations through integration with the ERP system’s maintenance module.
The platform is extremely user-friendly, enabling users to create and edit mobile forms with no IT assistance at all, thereby continuously improving and expanding the self-managed platform’s functionality.
More than just letters & packages
Belgian postal operator Bpost and its 12,000 delivery staff do far more than deliver letters and parcels alone.
They are also responsible for all manner of other projects commissioned by external parties, including, for example, the inspection of public spaces on behalf of local authorities, or performing minor maintenance work, such as replacing a defective router on behalf of an internet provider. The OrangeNXT platform ensures that they can efficiently integrate new services into mobile applications, and remove them just as easily when the service ends.
Logistic flows from Rotterdam
Thanks to our expertise, container terminal ECT can now track their logistic flows from Rotterdam to more remote areas.
ECT uses the OrangeNXT platform to track and trace freight transported by logistics service providers, including transhipment between the intermediate DCs. The platform also enables communication between ECT, their logistics service providers and their end customers in all European languages.
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