digitalNXT Search:
Stop searching for information,
start finding information!
digitalNXT Search for
Service Optimization
The customer is responsible for providing swift support, often in challenging environments. Service engineers need remote access to detailed technical documentation from an array of sources. Yet searching for what they needed is slow and frustrating for, often requiring hours of cross-validation and the manual exploration of documents, of which many are isolated in data silos across the organization. When time costs this much money, every second counts. The challenge in this scenario is:
1
For hundreds of years, businesses have been collecting data about their products and customers. This data among other things includes service reports, drawings with multiple revisions, technical manuals and ever evolving ID-systems and content formats. Some of this information will have been digitized and scattered across disparate data sources, some will still be in paper archives.
Making sense of all that information, finding insights that could lead to better products and more revenue and answering customer queries quickly becomes a difficult task.
2
Many enterprises have silos of information in their databases. This separation significantly impacts the retrieval of search results and the speed of data analysis. Searching through this fragmented IT infrastructure is time consuming and usually requires multiple people that handle a task sequentially. This is a laborious process caused by authentication walls and lack of training in different systems, of which the latter often is an impossibility.
3
The information contained in the documents and records tends to be connected in various ways. Data can fall under the same project, asset or share a piece of metadata like a drawing-or purchase order number. Gathering all pieces of the puzzle is time consuming and often frustrating when data is linked through unstructured information.
4
A company needs access to best practices and knowledge sharing from almost anywhere, so that search results and insights can be easily shared or best utilized at the opportune moment. Training junior employees to handle and analyses the different systems, data types and information needs takes a lot of time and effort.
To solve this use-case, a search solution is needed with the following components.
If the use-case is solved correctly the customer will improve worker productivity and case solving velocity by granting holistic but curated access to information across all content types and data sources. Teams will also gain more operational consistency and results, enabling them to focus on applying their knowledge instead of jumping through hoops. This helps customers keep their projects on track, create huge savings, and reduce the number of requisite consultations needed to solve problems.
TENDER MANAGEMENT
Medium to lange tender bids are frequently pursued by the customer. All tender bids require the customer to base their proposal on a significant number of documents. These documents are relevant to a varying number of disciplines. Teams such as legal teams, project managers and various technical experts. Based mostly on completeness and the lowest price tag, the winning proposal will be selected.
PROBLEMS, CAUSUS, SOLUTIONS
Installing and troubleshooting equipment is the customers responsibility. The posibility that some equipment breaks, does not respond or perform up to standards is inevitable. The customer needs to fix the issues within the shortest time possible, whatever the issue is. Because downtime is usually very costly.
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